Senior leaders are openly positioning AI as a cost-cutting lever, even as real-world workflows reveal brittle memory, context management, and error-prone reasoning. Flashy claims such as 70–83% instant resolution in contact centers and benchmarks that reward deception highlight a shift toward persuasion over reliability, exposing operational and safety gaps. Frontier efforts in drug design and DIY operating systems contrast with a surge in AI-enabled scams, underscoring the need for guardrails beyond demos.
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#ai automation
#sap cfo
#contact center ai
#llm reliability
#ai scams
